Knowledge Base ← ExploreMetro Support Android apps: VIP mode (removing ads) Can I directly download an APK if I don't have access to Google Play? How do I switch the metro map labels between Chinese and English? How do I update to the latest version of the app? I receive the error "Your location could not be determined" iOS apps: VIP mode (removing ads) iOS: I am unhappy with my purchase, can I request a refund? Licenses for ExploreMetro iOS apps The app crashes or freezes on startup The times in the routeplanner are inaccurate? What happened to the old Flash version of the site? What happened to the PDF versions of the maps? Why doesn't the map include future lines? Why doesnt the map show both English and Chinese labels at the same time?